VOICE CHAT TOXICITY REPORT FOR ONLINE GAMES
How many gamers use voice chat? How important is it to their gaming experience? How often do they face toxic behavior? What types of toxic behavior are most common, and how do the game makers respond?
Speechly commissioned the Voice Chat Toxicity Report to establish data-driven answers to questions like these. The results are available in a 60-page report with more than 40 charts. We hope the findings help game makers as they consider how to manage the rise of voice chat toxicity and provide a better experience for online games.
Key Findings
1-in-2 Face Toxic Behavior
Nearly 50% of all online gamers have experienced a toxic incident when using Voice Chat.
Voice Chat is Most Toxic
Online gamers rated voice chat as the most problematic engagement channel, coming in ahead of in-game play and text chat.
Gamers Like Voice Chat
Despite the toxicity, nearly half of gamers believe voice chat improves the game experience. While voice chat is often a key feature for in-game coordination, the most popular use is for connecting with and making friends.
Not a One-Time Thing
Gamers said they had experienced an average of 3.4 toxic incidents through voice chat--35% higher than text chat.
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